Shipping, Returns & Refunds
We ship to one address per order via UPS, FEDEX or USPS, depending upon the product or service. Please refer to your product description for shipping method and processing times. A tracking number will be added to your account dashboard in the order section upon shipment. In most cases, products ship in 3-7 days via ground services or first class mail. Please refer to the product description for details.
b. Returns or Exchanges
All items sold online may not be eligible for returns or refunds, unless the item arrives damaged. To request a return or refund, please call the main store in Venice, Florida prior to returning the items, so that we may issue you a Return Authorization Number. Venice Olive Oil, Co. does not take title to returned items until the item arrives at our office. At our discretion, a refund may be issued without requiring a return. In this situation, Venice Olive Oil, Co. does not take title to the refunded item.